Senior Product Manager CX

As Senior Product Manager CX – App, Onboarding & Insights, your responsibilities include: 

Onboarding & Insights scrum Team  

• Lead the Onboarding & Insights Team, a multidisciplinary group responsible for delivering seamless onboarding experiences and actionable insights to customers. In the team that you will be the Sr. PM off there are 2 FE’s, 1 iOS, 1Android, 1 BE, 1 DA, 1QA, 1 Designer and most likely a jr. PM will join your team so you can be shadowed and this person can learn from you.  

• Mentor and coach the Junior Product Manager who will join your team, ensuring their professional development and contribution to team success. 

App Ownership 

• Take end-to-end ownership of the Eneco & oxxio Mobile App, shaping its vision and ensuring a consistent, high-quality experience for all users across products. 

• Collaborate with the App Foundation Team to establish and execute a cohesive app strategy, ensuring all teams working on the app align with your vision.  

• Define the look and feel, design, and content standards of the app, making strategic decisions about what is shown, to whom, and when. (in collaboration with design).  

You are a skilled and ambitious product manager with a strategic mindset and a passion for delivering outstanding customer experiences. You thrive in a collaborative, fast-paced environment and are adept at balancing multiple responsibilities. The importance of the operational aspect of this job, writing requirements, refining stories & ensuring business logic is taken into account in your designs must not be overlooked.  

What You Bring: 

• PSPO I certification (must-have); PSPO II is highly desirable. 

• 5+ years of product management experience, preferably in a customer-centric, mobile-focused environment.  

• Proven ability to coach and mentor junior team members, fostering their growth and development. 

• Strong skills in stakeholder management and cross-functional team facilitation. 

• A hands-on approach to writing requirements and user stories, as well as creating and presenting business cases. 

• Deep understanding of agile methodologies and experience acting as Scrum Master. 

• Expertise in UI/UX design principles, with a strong ability to influence and shape customer-facing interfaces. 

• Experience working with mobile and desktop products and a good understanding of technical and design processes. 

• Delivery Excellence: Steer the delivery process within your team, ensuring operational efficiency and consistently high-quality outcomes. 

• Discovery & Innovation: Maintain a data-driven discovery process to identify customer needs and prioritize solutions that deliver meaningful impact. 

• Scrum Leadership: Act as Scrum Master, facilitating agile rituals and fostering collaboration and productivity. 

• Stakeholder Management: Navigate Eneco’s complex stakeholder landscape, building alignment and fostering relationships across teams and departments. 

• Roadmap & OKRs: Develop a clear roadmap and align it with team and company OKRs, while crafting business cases for new initiatives. 

• Vision Evangelism: Internally and externally promote your vision for the app and the onboarding & insights journey, driving excitement and support from stakeholders. 

You’ll join Eneco’s dynamic digital organization, based in Rotterdam, where collaboration and innovation drive the energy transition. Work closely with a multidisciplinary team in an environment that values your ideas and expertise, and make a direct impact on Eneco’s mission to become carbon neutral.